The sad thing is that this is already 10 minutes into the conversation according to the caller: This recording picks up roughly 10 minutes into the call, whereby my wife and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question — it was clear the only sufficient answer was “Okay, please don’t disconnect our service after all.”). Submitted by: (via Ryan Block ) Tagged: customer service , comcast , phone calls , soundcloud